General Questions
When a drop opens, just tap the link, place your order online, and pick your preferred pickup or delivery location
Underground Ice is a limited-edition water-ice brand that releases small-batch flavors called “drops.” Each purchase supports schools, recovery programs, and local community initiatives.
Some seasonal favorites return, but most drops are one-time releases. Underground is all about exclusivity and the excitement of the moment
We’re purpose-driven. Underground Ice blends hype culture with real impact—every cup helps support someone working toward a better future.
Yes. Our Drop Subscription gives you guaranteed access, early alerts, and priority pickup or delivery for every release.
We release drops in select cities with rotating delivery routes and partner pickup hubs. Expansion is ongoing as demand grows.
Customer FAQ
When a new drop goes live, just tap the link, pick your flavor, choose pickup or delivery, and check out. Drops are first-come, first-served.
Follow Underground Ice on social media or join text alerts. We announce the flavor, release time, and pickup/delivery windows before each drop.
Choose a listed pickup hub during checkout. When you arrive, show your confirmation and grab your drop. It’s fast, simple, and convenient.
Yes—our water-ice is naturally dairy-free unless we clearly label a special blended flavor.
Because drops are small-batch and frozen, we can’t accept cancellations once the order is confirmed. If something is wrong, contact us—we’ll take care of you.
Every drop supports someone. Part of every purchase helps fund local schools, recovery programs, and community partners.
More FAQ
Because Underground Ice is a frozen, limited-release product, all sales are final. If there is an issue with your order, we’ll work with you to make it right.
If we release Underground Ice digital gift cards, they’ll be accepted at checkout. (I can create a gift card design if you want.)
Yes! We love community-driven flavors. If you’re a creator, business, or program with a flavor idea, apply for a collab drop.
Very rarely. If production or weather causes a delay, we notify all customers immediately with the updated pickup/delivery time.
Most drops feature 14oz cups, and some special releases include 5oz tasters or pint editions.